Frequently Asked Questions

Find answers to common questions about your Otte New York experience

How do I know which size to order?

We provide detailed size guides on each product page. Since we carry various contemporary designers, fit may vary; please refer to the specific brand measurements provided.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. Please contact our support team within 30 minutes of placement to request any changes.

Do you offer international shipping?

Yes, Otte New York ships to over 50 countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.

Are the items sold online available in your physical boutiques?

Most items are available both online and in-store. However, some web exclusives may apply. You can use our 'Check In-Store Availability' feature on the product page.

How can I track my package?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Affirm for installment payments.